❓ Frequently Asked Questions
Q1: What is the real‑world riding range of this QNUT EC150 e‑bike?
A1: Max up to 65 miles on PAS Level 1 assist mode, and 25 miles under full throttle mode. Actual mileage will vary based on rider weight, load, road condition, tire pressure and battery health.
Q2: Can I take the battery off to charge indoors? Can I buy spare battery separately?
A2: Yes. The 48V 10.4Ah lockable battery is fully removable. You may detach it for indoor charging or safe storage. Extra replacement batteries are available for separate purchase in our store.
Q3: How many riding modes does this electric bike have?
A3: 4 riding modes for your choice: Throttle Mode, PAS Assist Mode, Walking Boost Mode and Sports Mode. You can switch freely for commuting, climbing hills or leisure rides.
Q4: What certifications does this adult ebike have?
A4: This e‑bike is certified with UL2849 & UL2272, meets North America safety standards for battery and electrical system, for your worry‑free daily riding.
Q5: How much assembly work is required after receiving the bike?
A5: The bike arrives 80% pre‑assembled. You only need to install front wheel, handlebars, pedals and front light. User manual is included. We also provide assembly support if you need help.
Q6: What is the rider weight limit, and who fits the step‑thru frame?
A6: Maximum load capacity: 330 lbs. The low step‑thru frame is friendly for most adult riders, easy to get on and off. Fits for daily city commuting.
Q7: What size are the tires?
A7: It comes with 26 x 1.95 inch tires, balances stability and agility for urban pavement and light bumpy roads.
Q8: What is your warranty policy?
A8: We provide 1‑year warranty for the whole e‑bike (motor, controller, battery and main components). Damage caused by improper operation, collision or wear‑and‑tear parts are not covered under warranty.
Q9: What should I do if I meet parts problem after receiving goods?
A9: Please contact our customer service directly. We offer responsive after‑sales support, will provide replacement parts or corresponding solutions for quality‑related issues within the warranty period.