Fucare Bike - Based on innovation, Aim for Perfection
A group of like-minded guys created FUCARE in 2005. An "old urchin" team assemblied hundreds of special ideas from our minds into a blueprint. As a result, products with absolute individuality were naturally created.
We never deliberately cater to the market, our mind is raw and uncompromised, never forget our original intention, insist on showcasing our own engineering philosophy and distinct aesthetic.
OVERSEA WAREHOUSE
US WAREHOUSE
CA WAREHOUSE
EU WAREHOUSE
PRODUCTION DETAIL
CERTIFICATIONS
CUSTOMER SHARING
HOT SELLING
WARRANTY
FUCARE WARRANTY POLICY
Fucare covers all defects in material and workmanship from the date of receipt. In the event a defect covered by this Warranty
Policy occurs, Fucare will repair or replace your product in accordance with the terms of this Warranty Policy. This Warranty
Policy only applicable to product problems caused by non-human or force majeure factors, applies to the Fucare products in the
following ways:
Main Parts -- 1 year
• Controller
• Motor
• Frame
• Battery
• Charger
Other Components -- 90 days
• Deck
• Taillight & Headlight
Note: Consumable items and the damage caused by man-made and are not covered by the warranty. (The battery capacity decay is
subject to the test capacity of machine, not the decay of the total riding odometers.)
HOW CAN I GET MY WARRANTY?
Please contact us at [email protected] with the following information:
1. Purchase Site
2. Order Number
3. Model of the bike/scooter
4. Photos/videos and a short description of the problem
Please retain your proof of purchase for reference when making enquiries on this warranty.
FAQ
Q1: What can I buy from FUCARE Store?
FUCARE: Electric bikes, electric bike spare part, conversion kits, and bicycle accessories.
Q2: What certificate do you have?
FUCARE: We have UL, GCC, FCC, MSDS, UN38.3, CE, ROHS, EN15194, EN ISO 13849 ISO 9001, CQC, and etc. Also, we can provide any certificate that relates to products.
Q3: Where's your warehouse and delivery time?
1) US Warehouse: 9449 8th StRanchoCucamonga,CA 91730, 2-7 days.
2) CA Warehouse: 1565 ClivedenAve, Delta, BC, V3M 6M2, 2-10 days
3) EU Warehouse: UI.Graniczna24, Janki, Poland, 05-090, 2-10 days
4) CN Warehouse: No. 24 Factory of Guchuan Hi-Tech, Qingguang Town, Beichen District, Tianjin, China, 300401, delivery time depends on mode of transport and distance.
Q4: Can I pick up the ebike from US/ CA/ EU warehouse?
FUCARE: Yes, we support self-pickup from the warehouse, the MOQ is 3 units.
Q5: Can I distribute your brands? Do you accept drop shipping?
FUCARE: Yes, we warmly welcome distributions and drop shipping. We provide exclusive discounts and factory support for our distributors/dealers. Please contact us for more details.
Q6: What if the warranty is out? Can I buy electric bike parts?
FUCARE: Lifelong provide free technical support and maintenance services. If replacement parts are required, we will provide them to you at factory prices.
Q7: Where is your factory located? How can I visit your factory?
FUCARE: Our factory is located in Tianjin City, China. Please contact us to arrange visits. You can also join our live stream to learn more about our factory.
Q8: How can I contact you?
WhatsApp: +86 13012273440
WeChat: 13012273440
Email: [email protected]
TEL: +86 13012273440