❓ FAQ - A must-read for hardcore players
Q: How long does it take to charge this e-bike?
A: A full charge takes 6-8 hours. It's recommended to charge the battery when it's below 20% to extend battery life.
Q: What is the maximum range? What factors affect this?
A: The range is 20-30 miles. Actual range may vary slightly depending on factors such as weight, road conditions, speed mode, and temperature. We recommend using low speed mode to extend range.
Q: Does it support taller or heavier people?
A: Yes, the bike has a weight capacity of 330 pounds, making it suitable for most adults.
Q: Is there a warranty?
A: Key components, such as the motor and battery, are covered by a one-year warranty. If you have any questions, please contact our customer service team, and our professional after-sales staff will assist you within 24 hours.
Q: Do the tires require maintenance?
A: The 14-inch tubeless tires are puncture-resistant, but we still recommend regularly checking tire pressure and wear to maintain standard pressure for an optimal riding experience.
Q: Can I ride in the rain?
A: The vehicle is basically waterproof, but we recommend avoiding heavy rain or flooded roads to protect the motor and battery. After rain, please dry it promptly and store it in a dry place.
Q: Is assembly difficult?
A: The product is partially pre-assembled upon delivery. You only need to install the handlebars, pedals, and other components, which can generally be completed in 20 minutes. If you need assistance, please contact customer service.