Regarding orders from EU countries:
We have overseas warehouses in Poland for most of our products. If you choose to ship from China, they will also be shipped from the Polish warehouse. The shipping time to all EU countries is about 3-10 days. No VAT needs to be paid. You can contact the seller's customer service to confirm the shipping address of the order, thank you
And we guarantee that the price and timeliness of shipment from the Polish warehouse will be lower and faster, thank you.
Regarding the goods are delivered from China to Europe Union with order value of exceed to 150EUR, you need not pay VAT for the selling price marked with 'Price includes VAT'. VAT will be deducted when you make the payment. The final price will have 19% to 27% off according to the VAT rate of your country.
We offer Delivered Duty Paid serviceto Europe Union ( Except Romania) / Russia / United Kindom / United States / Canada / Thailand / Malaysia. We bears all costs and risks of moving the goods to destination, including the payment of Customs Duties and Import Taxes. You need not pay extra cost.
Warm Tips:
Hello, my friend,welcome to our store. S600 model,when purchasing, please choose the Chinese address to place the order. We will still arrange shipping to you from our EU ,USA warehouse.we promise to deliver it to you within 3-7 days.
Q1: Do buyers need to pay customs duties?
A1:EU/UK/USA/Canada/Russia/UAE/Vietnam/Thailand/Malaysia,free of customs duty, guests do not need to pay any additional fees. Please rest assured to place an order. Other country,when you order,welcome ask customer service.
Q2: Order delivery time and logistics transportation time
A2:The delivery time is about 3-7 days, and the logistics transportation time is about 20-60 days.But the transportation may be delayed due to earthquake, tsunami, hurricane and other inclement weather or war other force majeure,and our company will not be responsible. Thanks for your understanding.If you need fast shipping way,pls contact customer service before order.
Q3: Regarding the problem of damage to the received product
A3:Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.
Q4:Product warranty time
A4:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free,but need you pay shipping cost.
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